Frequently asked questions
Caring for your print so it lasts a lifetime
All prints are high quality, archival, giclée prints.
Please handle them with a lot of love and care as they're meant to last a lifetime.
Hand your print to your framer in its original packaging to minimize any chance of damages, however, please make sure you check your print for damages within 7 days of receiving it.
If you must handle them before they're framed, only touch the edges and wear gloves.
Rolled prints will gradually flatten if left to rest on a flat surface (print-side-up). Please place a protective sheet over your print before placing objects such as books on the print to flatten it. This helps avoid any damages to the print.
Most importantly, do NOT roll your print in the opposite direction to the way it was rolled when you received it, this will cause permanent damage (to the print, and my soul).
How long will it take for my artwork to arrive?
Please allow 2 weeks for dispatch of original paintings.
Shipping time frames are as follows:
- Rolled Up Canvas: 1 to 4 weeks after dispatch
- Stretched Canvas: 1 to 5 weeks after dispatch
All orders (prints and originals) will receive tracking once dispatched.
While I strive to dispatch your artwork as quickly as possible, please note that the actual delivery time may vary due to factors outside my control, such as customs processing or delays by shipping carriers.
Will I be charged import fees or taxes?
You may be charged additional import fees and taxes by your local Customs. These fees are outside of my control. Please check your local regulations for accurate information.
What's rolled canvas shipping?
For international collectors and larger works, shipping canvas rolled is the industry standard. It is not only safer for the artwork to travel this way, minimizing the risk of damage during transit, but it also allows you to choose a framing style that perfectly suits your home once it arrives. Your local framer will easily be able to re-stretch the canvas for you.
Can I order a custom painting?
Yes! I am currently accepting commissions. Simply fill out an Enquiry Form and I'll guide you through the next steps.
