Frequently asked questions
What are your shipping fees?
Prints are dispatched from New York, London, Germany or Australia, for your convenience.
To preview your shipping fee, please add the item to cart and proceed to checkout, as it varies based on the items you have chosen.
We offer free rolled canvas shipping for original paintings. Please reach out if you'd like it shipped as a stretched canvas and you're based outside of Australia. We ship worldwide using trusted carriers.
Please note that any additional customs duties and fees are out of my control.
How long will it take for my artwork to arrive?
Please allow up to 3 weeks for dispatch of prints, however majority of prints will be dispatched within a few days. Prints are dispatched from New York, London, Germany or Australia, depending on your location.
For original paintings, please allow 2 weeks for dispatch.
Once shipped, please allow 1-4 weeks for delivery (most originals arrive within a few days depending on your location).
Shipped insured via DHL Express.
All orders (prints and originals) will receive tracking once dispatched.
Please note that the actual delivery time may vary due to factors outside my control, such as customs processing or delays by shipping carriers.
Caring for your print so it lasts a lifetime
All prints are high quality, archival, giclée prints.
Please handle them with a lot of love and care as they're meant to last a lifetime.
If you purchased an unframed print, please hand your print to your framer in its original packaging to minimize any chance of damages, however, please make sure you personally check your print for damages within 7 days of receiving it.
If you must handle them before they're framed, only touch the edges and wear gloves.
Rolled prints will gradually flatten if left to rest on a flat surface (print-side-up). Please place a protective sheet over your print before placing objects such as books on the print to flatten it. This helps avoid any damages to the print.
Most importantly, do NOT roll your print in the opposite direction to the way it was rolled when you received it, this will cause permanent damage (to the print, and my soul).
See framing tips below.
Framing Tips From The Artist
Choose Your Frame Carefully
This is where it's easy to slip up: avoid frames made with particle board or any wood that uses chemical glue. The glue can leech into your print over time and cause discolouration surprisingly quickly. It's not worth the risk.
The Backing Board Matters (A Lot)
Backing boards are critical. Look specifically for acid-free backing boards when you're choosing a frame.Since your print is printed on archival, acid-free paper, you need the backing to match that standard.
Most commonly you will find MDF backing, and honestly, avoid it like the plague. MDF contains chemicals that will cause your print to fade. It's one of those things that seems minor until you look at your beloved print five years later and notice the damage.
Buying frames from homewares stores is always a popular option, but we always recommend checking that the frames are not made with particle board or any other wood that uses glue - this leeches chemicals into the paper, and will cause discolouration of the print very quickly.
Frame With Glass
I highly recommend framing with glass, and UV-protective glass is your best option if it's available (always hang your print away from direct sunlight).
Giclee prints are delicate, and glass protects them from dust and fingerprints, you won't ever have to touch or worry about cleaning the surface of the print itself.
Matte or anti-glare glass is ideal, especially if you're hanging the piece where it might reflect light.
Will I be charged import fees or taxes?
You may be charged additional import fees and taxes by your local Customs. These fees are outside of my control.
For your convenience, prints are dispatched from New York, London, Germany or Australia, depending on your location.
Please check your local regulations for accurate information.
What's rolled canvas shipping?
For international collectors and larger works, shipping canvas rolled is the industry standard. It is not only safer for the artwork to travel this way, minimizing the risk of damage during transit, but it also allows you to choose a framing style that perfectly suits your home once it arrives. Your local framer will easily be able to re-stretch the canvas for you.
Can I order a custom painting?
Yes! I am currently accepting commissions. Simply fill out an Enquiry Form and I'll guide you through the next steps.
Can I return an order?
Due to the custom nature of the items and that each item is made to order, we're unable to accept returns at this stage. However, if there are any damages, please reply to your order confirmation email within 7 days of delivery.